Delivery Policy

Products’ Delivery

Marakaki store carries out deliveries exclusively within the European Union.

Delivery times will be generally mentioned on each product displayed in the Online Store and will be specified in the confirmation e-mail of your order. Delivery times may vary if e.g. you reside in remote areas, in the event of force majeure cases or other special circumstances.

Please make sure the address you enter is correct.

The delivery of the Products will be carried out by cooperating companies / transport companies during working hours and days (Monday – Friday 09: 00-17: 00), in which the Marakaki store provides those required of your personal information, i.e. name and shipping address, contact telephone number, so that the products’ delivery and execution of your order is completed. When filling out your special order form, you are invited to accept (actively by clicking/ online option) the Privacy Policy of the Online Store with the online option “I accept the Terms of Use and the Privacy Policy”, to the content of which you will have access before the acceptance of its content by selecting the relevant available link. By selecting the above option, you consent unconditionally to the further promotion of your personal data and information for the purpose of shipping the ordered Products.

Marakaki store and its partners take all the necessary measures for the punctual delivery of the ordered Products based on the schedule that we have provided to you. With the delivery of your order to the respective carrier partner, a relevant message will be sent to the e-mail address and / or the mobile phone number you have provided to us, which will inform you about the delivery of the ordered Product(s) to the carrier and the schedule for the final delivery to you.
However, we inform you that any displayed delivery schedule is only indicative. Marakaki store shall not be held responsible for, and the carrier partner is solely responsible for any issue concerning the transport of the Products and in particular for the timetable of transport and delivery. In particular, Marakaki store shall not be held responsible for any delays due to force majeure or events beyond its control. Indicatively, Marakaki store  is not responsible for any delays to delivery, due to delays which are attributable to Customs, intermediate loading and unloading units, strikes of means of transport or other types of strikes which affect the delivery of Products by our suppliers to the warehouses of our Marakaki store, etc. In the event of any delays, Marakaki store will make every necessary effort to contact you via the personal information you have provided to us in order to inform you about the delay and to communicate the event to you.

You may check the status of your order at any time in the section "My account" and in the sub-section “My orders”, after logging in the Online Store with your personal passwords, and in the case of telephone orders you may check the status as well by phone.

You are kindly requested to fill in a delivery address, were you in person or a recipient of your order will be present during working hours, such as at the place of your work. If at the time of delivery, you in person or a recipient of your order is not present to receive and sign the order respectively at the declared place of receipt, the products will not be delivered.
In case the order is made on behalf and in the name of a company then, at the time of delivery either the legal representative of the company with his identity card or a duly authorized employee of the company with his identity card shall be present. In cases that the Products are returned to the Company due to non-receipt by you or due to an invalid declared address, Marakaki Store will return the purchase price but not the shipping costs.